PRIVACY POLICY
Last updated: 2 October 2026
This policy explains how MWA Accident Management & Recoveries ("MWA", "we", "us") uses personal information collected through mwarecoveries.co.uk. We are the data controller for that information.
WHAT WE COLLECT
- Recovery request form: your name, phone number, vehicle registration, location and a description of the problem. The form is handled by our own web server, which emails it to us and stores a backup copy.
- Dispatch chat: the messages you type, which may include your name, phone number, location and vehicle details. The chat is an automated AI assistant, not a person. When it has enough details to pass to our team, a copy of the conversation is emailed to us and a backup copy is stored on our web server.
- Technical data: your IP address is processed briefly, in hashed form, to prevent abuse of the form and chat. Our hosting provider also keeps standard server logs.
This website does not set cookies, does not use analytics or advertising trackers, and loads its fonts and icons from our own server.
The chat assistant only gathers details and passes them to our team. It does not make decisions about you; a person handles every request.
HOW WE USE IT
We use your information only to respond to your enquiry, arrange and carry out the service you asked for, and keep records we are legally required to keep. Our lawful bases are taking steps at your request before entering into a contract, performing that contract, and our legitimate interest in running and protecting our business.
We do not sell your information and we do not use it for marketing.
WHO WE SHARE IT WITH
- Groq, Inc. provides the AI model behind the dispatch chat. Chat messages are sent to Groq to generate replies. Please do not enter sensitive information such as payment details into the chat.
- Fasthosts hosts this website and sends the emails it generates.
- Cloudflare secures and delivers this website. All traffic to the site, including form and chat submissions, passes through Cloudflare's network.
- Google provides our email.
Some of these providers, including Groq, Cloudflare and Google, process data outside the UK, mainly in the United States. Where they do, they rely on recognised safeguards such as standard contractual clauses or the UK-US data bridge. We may also share information with insurers, the police or other authorities where an accident recovery requires it or the law obliges us to.
HOW LONG WE KEEP IT
Enquiries that do not lead to a job are deleted within 12 months. Records of completed jobs are kept for up to 6 years for tax and legal purposes. Backup copies of form requests and chat conversations on our web server are deleted after 90 days. Abuse-prevention data is kept for no more than a few days.
YOUR RIGHTS
Under UK data protection law you can ask us for a copy of your information, ask us to correct or delete it, and object to or restrict how we use it. To do so, contact us using the details below. We will reply within one month.
If you are unhappy with how we have handled your information, you can complain to the Information Commissioner's Office at ico.org.uk.
CONTACT
MWA Accident Management & Recoveries
Email: [email protected]
Phone: 07769 539132